Many times I get home from work in disbelief over some of the actions that my clients and the clients in the salon. I want to give a few pointers so you do not become one those clients a stylist comes to resent.
Showing Up Late
We all know there can be traffic or other unforeseen circumstances on the way to your appointment. I even appreciate a call to say you're running late. However, DO NOT show up complaining about traffic or your baby sitter showing up late when you have a NEW Starbucks in your hand! If you're going to stop and get a coffee, call ahead and see if I would like a drink. If you really want to earn points, call and get the whole salon staff a drink.
Not Showing Up
For the most part stylists don't mind if you call ahead to cancel or reschedule. Not showing up without a call is a bit harsh. Stylists often have other clients that they can fit in if you don't show up. Imagine if you went to work and your boss told you go home for a few hours in the middle of the day without pay. That is what it's like when clients fail to keep their appointments.
For many clients, their salon time is time away from their own children and is treasured as alone time. Why would you think someone else would want to hear your kid fuss and cry? Bringing your kid to a salon can often be one of the most inconsiderate things clients can do. Another thing, the salon is not the place to bring your friends. I don't think I need to expand on that.
Cell Phone Use
We are all addicted to our phones, I am, too. When you are in the salon, try to have it on vibrate. You might think that ringtone is real cute, but nobody else does. If you must answer the phone make it quick or take it outside as long as it doesn't interrupt the service you are receiving. If you do answer the phone, be conscious of your volume. Remember, the salon is a getaway for many people and they enjoy the peace and quiet.
Stylists can create wonders with color and a good cut, but we have our limits, too. If you bring in a picture of a look you want and your stylist says it's not possible for your hair, it probably isn't. Remember, the pictures you often see of celebrities are photo shopped. If your stylist says it might take a couple of hours and will cost more than your usual appointment, don't be shocked. You have to expect to pay for something you ask for.
I'm not sure why, but so many clients feel the need to whip their head around every time the front door opens. For the most part, salons will have a receptionist that will take care of whoever walked in. There's nothing harder than trying to cut hair on a moving head. I've had children sit still longer than some adults. If your stylist has your head tilted or turned a certain way, you can guarantee it's for a reason. You might not know the reason, but there's a method to the madness.
I know you might have your way of styling at home, but nothing is more off putting than a client grabbing the blow dryer and brush and finishing the styling. If you aren't sure why the stylist is doing your hair a certain way, feel free to ask and they will be more than happy to give you styling tips and techniques.
Sometimes a client will want something different and it shocks them - I understand that. But calling weeks later to say you need something changed is not ok. I will gladly make changes and adjustments to your hair if you let me know within a few days. One way to avoid miscommunication is to bring an image of the look you are going for.
The break room is the only solace a stylist has. If your stylist has let you in the break room great, but trust, no other stylist wants you back there. Just like you need a break when you're at work, stylists are no different.
I know there are more items to speak on but I'll just leave you with these here. Remember everyone in the salon wants to leave feeling gorgeous and pampered, not like they need a Xanax.